Ewa Deptuła-Kisiel

Ewa Deptuła-Kisiel

Senior Business Processes & IT Services Manager | Scrum Master | ServiceNow & ITIL Expert
ewa@example.com +48 123 456 789 LinkedIn Profile ewaszydelkuje.pl
Innovative IT Leader with 20+ years of experience in IT service delivery, process optimization, and multicultural team leadership. Proven track record in ServiceNow implementations, ITIL-aligned service design, and Agile project coordination. Passionate about bridging technology and business needs with a meticulous, detail-oriented approach — combining the precision of crochet with the structure of IT systems.

Key Expertise

ServiceNow & BMC ITSM7

Platform implementation, MyIT/FutureNow transitions, KPI reporting, and system migrations.

ITIL Processes

Incident, Request, Asset & Knowledge Management (ITIL-SD certified).

Scrum Master

Sprint planning, backlog grooming, team facilitation (Siemens AG).

Vendor Management

Outsourcing, cost optimization, SLA governance, and budget control.

Professional Experience

Scrum Master @ Siemens AG
2022-Present

ServiceNow MyIT & FutureNow Sprint management, team coordination, and transition support. Facilitated agile ceremonies and improved team velocity by 30% through process optimization.

Senior Business Process Consultant @ European Commission
2022

ServiceNow ITSM implementation, support groups transition, and field mapping. Streamlined 15+ business processes across multiple departments.

Implementation Leader @ Eurofins
2021

ServiceNow Global Platform implementation and technical team coordination. Delivered the project 2 weeks ahead of schedule with 100% adoption rate.

Senior IT Process Manager @ Staples Solutions
2017-2021

ServiceNow migration, self-service portal design, and process ownership. Reduced ticket resolution time by 40% through automation and knowledge management.

Education

MSc, Mathematics & Computer Science
Nicolaus Copernicus University, Toruń

Postgraduate Diploma, Business Administration
Gdańsk University of Technology

Executive Leadership Program
Harvard Business School Online

Certifications

ServiceNow Certified System Administrator
ServiceNow, 2021

ITIL Service Design (ITIL-SD)
Axelos, 2017

Professional Scrum Master (PSM I)
Scrum.org, 2020

Lean Six Sigma Green Belt
IASSC, 2019